Promotional Offers – Terms & Conditions

These Terms & Conditions apply to all promotional offers, discounts, partner promotions, limited-time deals, and special offers advertised by The Marquess of Exeter, unless explicitly stated otherwise in writing by management.

1. Eligibility & Scope

• All promotions apply to food items only, unless explicitly stated otherwise.

• Promotions are valid exclusively on à la carte menu

• Excluded menus include, but are not limited to:
  Lunch set menus, set menus, tasting menus, special event menus, seasonal menus, or any other menus already offered at a discounted rate.

• Promotions cannot be applied retrospectively under any circumstances.

2. Date & Availability Restrictions

• All promotions are subject to availability and may be withdrawn, amended, or suspended at any time without prior notice.

• Promotions are not valid during December, bank holidays, Valentine’s Day, Christmas Eve, Christmas Day, New Year’s Eve, or any special event periods, unless explicitly stated.

• Valid dates will be published on Marquess of Exeter’s official offers page.
  Where no dates are listed, standard blackout dates apply.

3. Booking & Notification Requirement

• Guests must mention the promotion at the time of booking or upon arrival for walk-ins.

• Failure to notify the team before ordering may result in the promotion being declined.

• Staff reserve the right to guide guests toward the correct menu to ensure eligibility.

3A. Online Booking Promo Codes (Mandatory)

For online reservations, a valid promotional code must be entered at the time of booking to qualify.

• Promotions cannot be applied if a valid code has not been entered in advance.

• Promo codes cannot be added after a booking has been confirmed or applied in-restaurant if omitted.

Valid promo codes:

• N/A

• Incorrect, expired, shared, or misused codes will render the promotion invalid.

4. Partner & Third-Party Promotions

• Partner promotions are subject to Marquess of Exeter’s internal Terms & Conditions, regardless of where the offer is displayed.

• MOE is not responsible for outdated screenshots, forwarded emails, third-party posts, or expired advertisements.

• Only promotions confirmed by management or listed on MOE’s official channels are valid.

5. Stacking & Combination

• Promotions cannot be combined with any other offer, discount, voucher, loyalty reward, staff discount, or third-party deal.

• One promotion per table, per visit, unless explicitly stated otherwise.

6. Staff Discretion & Final Decision

• The manager on duty has final authority over promotion eligibility and application.

• All decisions made by management are final.

7. Conduct & Zero-Tolerance Policy

Katana operates a zero-tolerance policy toward abusive, aggressive, or threatening behaviour.

This includes raised voices, swearing, intimidation, or harassment of staff, which may result in:

• Immediate refusal of the promotion

• Termination of service

• Removal from the premises

Staff wellbeing is non-negotiable.

8. Errors & Misprints

• MOE reserves the right to correct any errors, misprints, or omissions in promotional materials.

• In the event of a clear error, MOE’s liability is limited to honouring the promotion as reasonably intended or withdrawing it entirely.

9. Payment & Disputes

• Promotions apply only at the point of sale.

• Card chargebacks initiated after a dispute do not alter promotion eligibility.

• Abuse of the chargeback system may result in refusal of future bookings.

10. Acceptance of Terms

By dining at MOE and participating in any promotion, guests agree to these Terms & Conditions in full.

11. Limited-Time Offers – Additional Terms

The following terms apply to all limited-time, flash, time-bound, or complimentary promotions.

11.1 Offer Structure

• Limited-Time Offers are valid only for the specific period, days, and services stated.

• Offers may include complimentary items, fixed discounts, or value-added benefits.

• No cash alternative or substitution is available.

11.2 Eligibility

• Limited-Time Offers apply only to à la carte menu, unless stated otherwise.

• All discounted, set, event, seasonal, or lunch menus are excluded.

• Complimentary items are limited to one per eligible seated guest, unless stated otherwise.

• Offers are non-transferable.

11.3 Booking & Notification Requirement (Strict)

To redeem a Limited-Time Offer, guests must:

• Present the offer code before being seated, or

• Enter the correct code in the booking notes at the time of online reservation.

Failure to comply will result in the offer being invalid.
No exceptions will be made after seating, during dining, or at billing.

11.4 Offer Codes

• Offer codes are valid only for the promotion issued.

• Codes must be current, correctly entered, and used within the stated timeframe.

• Expired, incorrect, shared, or misused codes will invalidate the offer.

11.5 Availability & Withdrawal

• Limited-Time Offers are subject to availability and may be withdrawn or amended without notice.

• Availability may be restricted by date, service period, or capacity.

11.6 Non-Combination

Limited-Time Offers cannot be combined with:

• Any other promotion or discount

• Vouchers or loyalty rewards

• Partner or third-party offers

• Staff discounts

Only one offer per table, per visit applies unless stated otherwise.

11.7 Management Discretion

The manager on duty reserves the right to refuse or withdraw a Limited-Time Offer where:

• Terms have not been met

• The offer has been misused or misrepresented

• There is pressure, dispute escalation, or abuse toward staff

All management decisions are final.